C-SPAN Turns 40

C-SPAN, the public service cable network that covers Congress and so much more, turned 40 years old this year. Many of my Facebook friends are noting this milestone by sharing screen shots or clips of their own C-SPAN moments, and I have enough of an ego to do the same. I have two of them…

The first is from January of 1995. At the time I was working for Sen. Edward Kennedy and the Senator had just delivered a speech at the National Press Club on the topic of ‘Maintaining Democratic Party Principles’ in the face of electoral losses to Republicans in the previous election. Faced with new GOP majorities in both the House and the Senate, the Senator spoke to how Democrats must stick to their values and not become just “warmed over Republicans”. In the Q&A that followed, Sen. Kennedy was asked about the advantage that the GOP had developed in delivering their message via talk radio and cable television, and what the Democrats would do to catch up. And about 30 seconds into his reply, came my first C-SPAN moment. I wasn’t watching the speech live myself, and I remember getting a call from a co-worker who was with the Senator at the Press Club warning me that my phone would likely start ringing with calls from reporters and that I shouldn’t respond until I had spoken with the press secretary. “Why would I be getting calls from reporters?”, I asked. “Because he just said your name in response to a question.” And they were kind words indeed.

My second clip is more than a mention, but me in the flesh. It was when my book, The Hill on the Net: Congress Enters the Information Age was published. I think it holds up, how about you? Terrible haircut, but at least I still had hair! There’s a great commercial for C-SPAN’s own website at the start that I just had to keep in place as it really helps provide a flavor and look at the 1996 time frame of the interview and the state of the web at the time.

The Great Battlefield Podcast

Few things are as satisfying as receiving the interest of others in what it is you have done and are doing in your life, and inviting you to speak with them about it. More humbling and flattering (and a bit intimidating as well), is if they want to record you, to better reach a larger audience and remain available long after the conversation.

In mid 2017, a friend and former colleague and employer, Nathaniel Pearlman, began a podcast called The Great Battlefield. What IS the Great Battlefield? Here’s how Nathaniel describes it in the opening of each episode;

A great political battle is being fought right now between progressives and the forces of reaction on the other side. This show is about the political entrepreneurs and other progressive leaders who are finding new or improved ways to fight.

It’s an excellent podcast, and Nathaniel’s genuine interest in his guests, their personal stories, and the work they are doing benefits from his personal expertise, experience, and thoughtful questions. And so I was very pleased to join him in a relaxed conversation about my own story about the path of my work in political technology, and the help of the many colleagues and collaborators along the way, himself included, upon whose smarts my career has depended. If you’ve got an hour to spare, give us a listen.

The Evolution of the Internet in Politics with Chris Casey of ToSomeone.com | Episode 278 | March 20, 2019
The Great Battlefield Podcast

I Owe J.C.R. Licklider An Apology

Three years ago, I wrote a blog post that I was and remain pretty proud of. It was titled Networks, Information, Engagement & Truth and in it I described the influence that two great American thinkers have had on my own thinking of the power of computer networks to advance and improve our political process, and the threat of ‘bad information’ that could yet undermine it all.

One of the two mentioned thinkers was Thomas Jefferson. But I need to focus further on the other, J.C.R. Licklider. This is how I described my introduction to ‘Lick’ and his work in that blog post;

Sometime around 1998, I read a wonderful history of the Internet by Katie Hafner and Matthew Lyon called Where Wizards Stay Up Late: The Origins of the Internet. And through that history, I was introduced to the work and writings of the other bookend of my thinking about technology and politics: J.C.R. Licklider.

In 1962, Licklider was the Director of the Information Processing Techniques Office at the Defense Department’s Advanced Research Projects Agency (ARPANET was the predecessor of the Internet) and is considered among computer science’s most important figures. His prescient writings about computers, networks and their impacts, well, sort of blew my mind. The below excerpt from Where Wizards Stay Up Late captures the key Licklider (Just ‘Lick’ to many) prediction that I’ve never forgotten:

“The idea on which Lick’s worldview pivoted was that technological progress would save humanity. The political process was a favorite example of his. In a McLuhanesque view of the power of electronic media, Lick saw a future in which, thanks in large part to the reach of computers, most citizens would be “informed about, and interested in, and involved in, the process of government.” He imagined what he called “home computer consoles” and television sets linked together in a massive network. “The political process,” he wrote, “would essentially be a giant teleconference, and a campaign would be a months-long series of communications among candidates, propagandists, commentators, political action groups, and voters. The key is the self-motivating exhilaration that accompanies truly effective interaction with information through a good console and a good network to a good computer.””

The book didn’t directly cite where this passage from Licklider came from, but the very next paragraph described his “seminal paper”, Man-Computer Symbiosis. Written in 1960, Man-Computer Symbiosis describes Lick’s imagined future where “the main intellectual advances will be made by men and computers working together in intimate association.” The paper is considered a key text in the field of computer science. (For a recent look back, check out this article, Another Look at Man-Computer Symbiosis by David Scott Brown, 1/3/18).

Given the placement of this mention of Man-Computer Symbiosis, immediately following the passage about “the political process”, I naturally imagined it as the source of the passage. Alas, it is not. And so for years I have shared this excerpt of Licklider’s predictions on the impact of computer networks on our political process as I originally found it in Where Wizards Stay Up Late, still uncertain of its origin.

The Books That Led to Licklider

In 2001 a biography of J.C.R. Licklider titled The Dream Machine: J.C.R. Licklider and the Revolution That Made Computing Personal by M. Mitchell Waldrop was published. I have a copy signed by the author at a bookstore event. And for years, my copy sat on a bookshelf, always hovering near the top of my ‘to-read’ pile, but never quite making it to the top spot until I finally finished it last year. And it led to a major breakthrough in my hunt for the source of Licklider’s ‘political process’ writing, and in doing so, to the reason that I owe J.C.R. Licklider an apology.

In The Dream Machine, Waldrop also singled out the same bit of writing that had captured my imagination for years since first reading it in Where Wizards Stay Up Late.

“The key is the self-motivating exhilaration that accompanies truly effective interaction with information and knowledge through a good console connected through a good network to a good computer.”

In my blog post, I wrote;

Information itself can be good or bad, and technology cares little about which sort it disseminates and propagates. Avoiding ignorance, as Jefferson’s hopes for civilization require, presume an ability to recognize and reject bad information to avoid being ill-informed. Licklider describes a ‘good console’ and a ‘good network’ as needed for facilitating an ‘effective interaction with information,’ but not specifically ‘good information.’ An effective interaction with bad information is equally likely. Ignorance born of bad, but effectively delivered information can and does do damage to our political process.

Waldrop foretold my connection between Thomas Jefferson and Licklider, and also my notion that Licklider had innocently overlooked the possibility of ‘bad information’ in his formulation. Waldrop wrote of Licklider’s vision, “It was a vision that was downright Jeffersonian in its idealism, and perhaps in its naïveté as well.”

More importantly, Waldrop did me the favor of citing the source of this passage. It came from a chapter titled Computers and Government that Licklider contributed to an anthology published by MIT Press in 1979 titled The Computer Age: A Twenty-Year View. (In their defense, the authors of Where Wizards Stay Up Late included this volume in their bibliography, they just hadn’t directly connected it to the ‘political process’ passage.)

So to the Internet I turned, where I located and purchased a copy of The Computer Age: A Twenty-Year View, so I could at last drink of Licklider’s predictions for ‘Computers and Government’ direct from the source.

And guess what?! When I found my treasured passage in Licklider’s 40-page chapter in its original content, I found that in the very next paragraph he addressed exactly the sort of potential bad actors and bad information that I had previously accused him of naively overlooking.

And THAT, is why I owe J.C.R. Licklider an apology. Licklider was fully aware of the potential pitfalls and dirty tricks that the network he was still helping to build, and he described several of those potential problems with the same level of prognosticative detail that characterized so much of his writing. I’m sorry I suggested that this was a blind spot in his thinking.

And to correct this mis-characterization which I have perpetuated, below is a fuller excerpt from two out of forty pages that contained my oft-repeated political process passage, and Lick’s dose of reality that followed it. I have bolded the original passage, and added a few bracketed notes throughout.


From Computers and Government, a chapter contributed by J.C.R. Licklider to The Computer Age: A Twenty-Year View (1979, The MIT Press).

Computers and politics

It is technically possible to bring into being, during the remainder of this century, and information environment that would give politics greater depth and dimension than it now has [Remember, the NOW he’s writing about is 1979]. That environment would be a network environment, with home information centers (which would of course include consoles as well as television sets) as widespread as television sets are now. The political process would essentially be a giant teleconference, and a campaign would be a months-long series of communications among candidates, propagandists, commentators, political action groups, and voters. Many of the communications would be television programs or “spots,” but most would involve sending message via the network or reading, appending to, or setting pointers in information bases. Some of the communications would be real-time, concurrently interactive. The voting records of candidates would be available on-line [Generally speaking, they are], and there would be programs to compare the favorable information about themselves and critical assertions about their opponents. Charges would be documented by pointed to supporting records. Under the watchful control of monitoring protocols, every insertion would be “signed,” dated, and recorded in a publicly accessible audit trail [But who makes and monitors the monitoring protocols?]. Because millions of people would be active participants in this process, almost every element of the accumulating information base would be examined and researched by several proponents, several opponents, and perhaps even a few independent defenders of honesty and truth. Nothing would be beyond question [The opposite has become the norm, EVERYTHING IS QUESTIONED], and the question would go, along with whatever answers were forthcoming, into the accessible record. Interactive politics would function well only to the extent that the citizens were informed, but it would inform them as the had never been informed before.

Such an environment and such a process would undoubtedly open up new vistas for dirty tricks. However, by bringing millions of citizens into active participation through millions of channels, it would make it more difficult for anyone to control and subvert any large fraction of the total information flow. It would give the law of large numbers a chance to operate, and within its domain tricks would be more like vigorous expressions of the feelings of individual citizens – unless, of course, a government [Russia, China] or a syndicate [Facebook] controlled and subverted the whole network. The clandestine artificial-intelligence programs, searching through the data bases, altering files, fabricating records, and erasing their own audit trails, would bring a new meaning to “machine politics.”

It is not likely that any agency of the U.S. government will deliberately develop anything approaching computer-based politics, because congressman have such a reactionary attitude toward meddling with their traditional political process [Not so in today’s hyper partisan atmosphere in Congress]. However, the development of networking for other purposes may create the facilities required for highly participatory political interaction. This is yet another reason for emphasizing the importance of computer system and network security, since it would be absolutely essential to orderly an effective interactive politics; one might even say that the security would have to be Watertight [A Watergate related pun?

Other issues and problems

The theme of government use of computers to control or repress the people deserves much more extensive examination, but the following notions will suggest some of the topics it might pursue:

  1. Programmed instruction subverted to brainwashing in favor of a regime in power [Russian trolls and bots]
  2. Programmed monitoring and censorship, achieved with the aid of natural language understanding programs
  3. An automatic system that appends the government’s refutation to every article or program that is judged by the monitoring program to be critical of the government
  4. Automated checking of adherence to government-prescribed schedules of activity and avoidance of government-proscribed activities
  5. Automated compilation of sociometric association nets, showing who communicates with whom, who participates in what activities, who views which programs, and so on [Facebook]

[then, after much more good and insightful stuff, too much for me to re-type, Licklider concluded his chapter thusly]

Finally, the renewed hope I referred to is more than a feeling in the air. As a few thousand people now know – the people who have been so fortunate as to have had the first reich experience in interactive computing and networking – it is a feeling one experiences at the console. The information revolution is bringing with it a key that may open the door to a new era of involvement and participation. The key is the self-motivating exhilaration that accompanies truly effective interaction with information and knowledge through a good console connected through a good network to a good computer.

This Salsa Sucks!

this_salsa_sucks_2500

Coca-Cola paved the way. When a company launches a new version of their product, and it sucks, they sheepishly re-offer the original version and call it “Classic”, as Coca-Cola did 31 years ago after customer backlash following the launch of New Coke.

I recently learned that Salsa has done the same with their online advocacy tools.

I’m not new to Salsa. I actually worked for a competing vendor, NGP VAN, for seven years. Since then, I have had extensive opportunities to use Salsa’s tools. I learned through that experience that they didn’t suck. Salsa had strengths and weaknesses when compared against what I was familiar with, but I came to learn and appreciate what was good about them, and to use them effectively.

When I recently started in a new job and sought online advocacy tools to use, I did a quick review of alternatives, but lazily went with Salsa as it was what I had used most recently. I had no reason to suspect that I was purchasing something different than the Salsa tools familiar to me. Their website describes simply “Online Advocacy Software”. So when I signed a contract purchasing “SalsaEngage”, I expected I was buying the familiar tools that I told their sales rep I had used for years. When I first launched and began to explore them, I found a different looking interface, but just assumed they had been upgraded (I’ve looked at that ‘I want the new interface’ login screen checkbox for a long time already).

Instead, over the course of two months, I found that SalsaEngage was a completely new product. And I found it to suck. From the very start, the most fundamental first step of importing new contact records and attempting to assign them to a group code (now called a segment) proved ridiculously challenging. Attempts to learn how to do this from Salsa’s support only compounded my frustration… “Yes, I have already read the online documentation that it took you two days to refer me to, and No, it still doesn’t answer the question I asked.”

That was only the beginning. I soon learned that the only batch option for making edits to multiple records was to DELETE THEM ALL (maybe adding a group code, or updating some other common field would be useful instead of deleting them all?). I also found that the reporting on A/B testing of emails in one view didn’t match the results shown in another view of Salsa’s interface (who clicked? who unsubscribed? If Salsa Engage has these answers, I couldn’t find them.)

My patience exhausted, I informed Salsa that I wished to terminate our contract and requested a refund for the remaining 10 months of unused service for the year that we had prepaid. And I received the following reply,

“Thank you for your message. Yes, we did receive your message and I was speaking with my supervisor before getting back to you. SalsaEngage is a stripped down, very on-rails tools that we offer for users who are not looking for a ton of customization or flexibility with their email, advocacy, and fundraising needs. After reviewing your concerns and frustrations, I believe that SalsaClassic would be a much better fit for you and your organization, and would be more than happy to setup a time to show you a demo of the tool to ensure that it can and will meet your needs. What’s more, after speaking to my supervisor, I can offer you SalsaClassic at the same price you were paying for SalsaEngage, which is at a discount.”

And there it was, Classic Coke! For the first time a distinction was made between the product I was given, SalsaEngage, and the product I believed I had purchased, Salsa “Classic”. Despite the fact that I had described myself as an experienced Salsa user, there had been no previous mention that I was buying a “stripped down” version of the tools I expected. Would I now like to receive what I had originally asked for? My response was simply, “No! Thanks for the offer, but NO! It’s too late.” To which I received the below reply from my Salsa “Client Success Agent”:

I completely understand the frustrations that you experienced and I want to apologize again that you were not shown the SalsaClassic tool initially when you were looking at our services. However, after speaking with the upper management team, because your organization signed a contract with Salsa for 12 months of service, we are not going to be able to cancel your account. We can, however, offer you the SalsaClassic platform, at the rate you’re currently paying for SalsaEngage – and, I got approval for us to credit your organization for the two months that you spent on SalsaEngage that you feel like was a waste.

Really Salsa? Is this how you do business?

Contractually, Salsa may be able enforce our 12-month contract. Ethically, they misled me into purchasing a product that was not what I had every reason to expect I was getting. Then only after I had wasted my time learning how badly SalsaEngage sucks, offered me their never before mentioned “Classic” version.

I let my Salsa “Client Success Agent” know that I wanted to speak with someone in their “upper management”, and after a week of silence, I repeated that request. I was contacted by Salsa’s “Director of Client Success”, and made clear that the only successful outcome for me would be a terminated contract with a refund of the unused amount. He said that would be a “heavy lift”, but that he’d see what he can do. That was a month ago, and I’ve heard nothing back.

I wish Salsa had done the right thing by offering me an apology and a refund. They chose instead to hold me hostage as a customer, bound either to an inadequate product or an outdated one. They can do that. My responsibility to our community is to share this story of my experience as a cautionary tale.

Something’s gone very wrong in the Labs. And I want you to know, in my humble opinion, this Salsa Sucks.

Rep. Traficant’s Bangin’ GIF

Rep. Traficant - Bangin' Away in DCWay  back in May 2001, I spoke at a forum hosted by American University on the topic of Congress on the Internet. For my remarks, I humbly submitted my suggesgtion for what I believed to have been the  Top Ten Milestones for Congress on the Internet up to that point.

And #4 on my list was “Animations Abound: Waving flags, flying letters, & Rep. Traficant ‘Bangin’ Away’”. The Traficant reference came from this blurb I wrote in a March 1997 online update to my book, The Hill on the NetHere’s what I wrote;

THE ANIMATED REPRESENTATIVE
I wondered who would do it first. Which member of Congress would go beyond the standard official portrait on their home page and use animation to show themselves in action; smiling widely, giving a thumbs up, or offering a virtual handshake. I guess it should come as no surprise that a member who is well known for his animated floor speeches would not be happy with a gif that sat still. Representative James Traficant of Ohio has the first animated photo that I’ve seen on a member of Congress’ home page, and it’s a hoot.

The animation, shown at right, shows Rep. Traficant wielding a piece of 2×4, like a batter warming up to swing. On the board is his motto, “Bangin’ Away in DC’. He was well known for his outrageous one-minute speeches, which often included his appeal to ‘beam me up’. He was also well known for his uniquely difficult to describe hairstyle. (You can find some of his finest moments here and here).

Traficant was expelled from Congress in 2002, only the second member of Congress to suffer that fate since the Civil War, following his conviction for accepting bribes, making congressional staff work on his farm and boat, witness tampering, destroying evidence, and filing false tax returns. He served seven years in prison for these crimes. He died yesterday following a tractor accident on his Ohio farm.

Rest in Peace Rep. Traficant, and a hat tip to whomever it was on your staff that created that bangin’ animated GIF when they weren’t cleaning your boat.

Dancing Janet RenoIt was in 2002, when I was working on Janet Reno’s gubernatorial campaign, that I produced my most memorable political animated GIF (and for the record, count me in the ‘Hard G Pronunciation’ camp). The campaign had smartly embraced the SNL spoof of Reno, a bit titled ‘Janet Reno’s Dance Party’. The Reno campaign hosted fundraisers under the same name, and agreed to my suggestion that we animate a dancing Janet for our website’s promotion of the events. Somehow, it seems to me anyway, that my jerky attempt at animation mimicked well how most might imagine Janet Reno awkwardly dancing. (Coincidentally, Traficant was no Reno fan, having once belittled her as “a good prospect to run for governor of Beijing“)

And another hat tip the humble animated GIF, which fell out of use, but is now enjoying a wonderful resurgence. If you’re interested in learning more, this history from PBS titled Animated GIFs: The Birth of a Medium is well worth the seven minutes. Enjoy!

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